About Us
At Direct Health Group, we have used our many years of knowledge and experience in the provision of home care, domestic support and residential care, to create an exceptional and unique multi-range service designed to meet all your care and support needs.
Direct Health Group is committed to making every effort to prevent discrimination or other unfair treatment against any of its customers or staff, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical disability or offending behaviour that does not create risk to children or vulnerable adults.
Direct Health Group is committed to the quality principal therefore all our staff are employed after rigorous recruitment procedures.
All our staff must meet the following criteria:
- Provide two references which are verified and confirmed.
- Provide a clear enhanced criminal records bureau disclosure certificate.
- Undergo a period of induction training which includes Moving & Handling, Personal Care, Policies and Procedures as well as undertaking shadowing an experienced member of staff.
Training & Development
All staff will:
- Take part in an on-going training programme irrespective of their previous experience.
- Receive and participate in regular supervision, including observed and annual appraisals.
- Where appropriate, staff achievements are measured by using a competency framework.
(please see our Training page for more details)
Our staff will:
- Treat you with dignity, courtesy and respect.
- Help you to live as independently as possible by involving you in decisions about your care needs.
- Keep information about you confidential at all times.
- Deliver the service in such a way as to take account of your cultural, racial, religious, gender, spiritual, emotional and physical needs.
Should any person wish to lodge a complaint against a member of the UKHCA, they may do so in writing to:
UKHCA SECRETARIAT
UKHCA OFFICE,
42 BANSTEAD ROAD,
CARSHALTON BEECHES,
SURREY,
SM3 3NW.
